Your contract will be with Jordan Travel Inc. Our representative Petra Nights Tours , a Jordanian tour operator, license no 100012942 at the Ministry of Tourism & Antiquities.
Confirmation
Jordan Travel Inc. requests the following information for the reservation:
Name of individuals.
Number of guests, number of hotel rooms, specify type of rooms and features (i.e. smoking or non-smoking, handicapped, suite, twin, double rooms…etc.).
Meal plan.
Arrival and departure time (flight details).
Special requests.
Amendment:
Any amendment made to the original booking is subject to availability. If the full payment has been received, and/or voucher has been issued, NO administrative fees will be charged.
Payment policy:
Jordan Travel Inc. requires a deposit of 50% of the total payment within 7 days of your booking. Deposits can only be made by bank or you may send via Western Union or by credit cards (Visa or Master card). Balance of payment has to be done 30 days before start of tour.
Mode of payment:
Payments can be made through wire transfer to our bank or with a cashiers/bank check. You can also use a valid U.S. credit card. In case of payment through credit card, the bank /administrative charges of 4% will be levied over the total amount. Our bank details are:
Name of the Beneficiary: Jordan Travel Inc.
Name of the Bank: PNC Bank
Bank Address: 1001 East Centerville Station, Centerville, Ohio 45459
Account No.: 424046****
Currency: US Dollars
Routing No.: 041000***
Payment by Credit Card Requirements:
If you want to pay by credit card, the following documents are required to enable our accountant to charge your credit card for the agreed services:
A copy of your passport.
A copy of both sides of your credit card with your own signature.
An authorization letter to Jordan Travel Inc. allowing the withdrawal of the required amount from your credit card with original signature (same one should appear in your credit card and passport).
These documents should be received by fax or e-mail, otherwise we won't be able to proceed with your request.
Cancellation policy for FIT:
Cancellation should be received in written form. The following cancellation fees will apply:
If we receive notice of your cancellation
any time before 30 days
of your arrival you will lose 50% of the cost of your holiday.
If we receive notice of your cancellation between 22 and 29 days before
your arrival you will lose 75% of the cost of your holiday.
If we receive notice of your cancellation between 8 and 21 days before
your arrival you will lose 90% of the cost of your holiday.
If we receive notice of your cancellation 7 days or fewer before
your arrival you will lose 100% of the cost of your holiday.
No refund will be made for no show and any accommodation, transportation, sight seeing, meals or service not utilized by any person after the tour has begun.
Accommodation:
Unless otherwise stated, generally it is based on two persons sharing a room (twin sharing). Room for single occupant is available with a supplement. Hotels are named as an indication/guide of category and rooms may be reserved at similar establishments. Published prices are based on tariff and other costs prevailing at the time of printing, and are subject to change without notice.
Child policy:
Children below 2 years of age: free when sharing parents' room.
Children below 12 years of age: 25-50% discount when sharing parents' room (no extra bed). Exact discount depends on your booked accommodation.
Children of 12 years and above are considered as adults.
Insurance:
Excluded. Jordan Travel Inc. advises all clients to insure themselves and their belongings.
Passport & Visas:
Passengers are responsible in ensuring that they are in possession of the correct travel documents upon departure. All travelers must carry a valid passport and appropriate visa if requested. Please check with the nearest consulate office for information concerning visa.
Liabilities:
All itineraries given by Jordan Travel Inc./PNT are sample and guideline of a tour, intended to give you a general idea of the trip and its schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc may dictate changes to itinerary either before the tour or while on the trail. Jordan Travel Inc./PNT reserves the right to change any schedule for the best interest of the trip participants' safety, comfort & general well being.
Our rates are based on the prevailing rates as negotiated by us with the hotels and transportation companies etc. Hotels and transportation companies retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by Jordan Travel Inc. according to the modifications. All hotel bookings are based on usual check in (3 PM) and check out time (12 noon) of the hotels.
Jordan Travel Inc./PNT shall not be responsible for any delays and alterations in the program or expenses incurred - directly or indirectly - due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closure or any untoward incidents.
Jordan Travel Inc./PNT shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting - directly or indirectly - from any act of God, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
Jordan Travel Inc./PNT do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage and personal property/s at all times are at the client's risk.
Jordan Travel Inc. reserves the right at any time by giving the notice in writing to cancel this agreement, should the 2nd party fail to fulfill the terms and conditions.
Complaints:
Should there be a cause for complaint whilst on holiday, then this must be brought to the attention of the management who will do their best to rectify the situation. However, if no action on such nature taken by you whilst on holiday, but later write a letter of complaint upon return to home country, regret that this letter of complaint will not be entertained. However, should the complaint brought forward in person remain unsolved by the supplier, then a follow up letter on the complaint should be made in writing to Jordan Travel Inc. within 28 days of the completion of the holiday.
